The purpose of the Bell Attendant/Driver is to serve guests in a professional, gracious manner and to perform all duties associated with bell staff to include loading, unloading and transportation of guest luggage, escorting guests to and from guest rooms, promoting hotel facilities and demonstrating guest room accommodations, providing information to guests, operating hotel vehicles, and more. Transport guests in a prompt, friendly and courteous manner using safe driving practices
. Major Responsibilities:
Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Holiday Inn Orlando Airport professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Essential Job Functions:
Warmly welcome guests, creating a positive first impression of hotel.
Promote hotel facilities and provide accurate information on hotel facilities, local attractions/ events, transportation arrangement and directions around the community.
Maintain effective communication amongst the Bell Staff and with all hotel departments. Stay aware of issues relating to Bell Staff and general hotel operations. Attend meetings as scheduled. Be responsive to instructions and suggestions and work to resolve problems. Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs, etc.
Load and unload guest luggage and other belongings from a variety of vehicles, escort guests to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet and other
hotel areas, navigate bell carts carefully through public areas, in and out of elevators and in corridors, demonstrate features of guest room and promote hotel facilities, deliver guest faxes amenities, etc.
Complete baggage claim tickets, read and match luggage tags to tickets, detach and give to guest their portion of claim ticket.
Organize and store luggage in designated area.
Transport guests to and from designated and approved locations using official hotel vehicles (cars or vans). Operate hotel vehicles in a safe manner and in accordance with established laws. Perform assigned duties associated with guest transportation (ex. maintain logs, show videos, etc.). Read, track and comply with guest transportation schedules established on a daily basis.
Properly maintain and clean hotel vehicles.
Must be able to drive a manual and automatic transmission vehicle
Ensure the timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc.
Follow security procedures on the handling of guest room keys and the protection of guest-related information.
Listen to and promptly act to correct guest problems and complaints.
Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning.
Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
Listen, understand and respond immediately to customer and associate inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
Clearly communicate the features and services of the hotel facilities.
Maintain an alert and attentive demeanor.
Maintain cleanliness of the hotel vehicles by cleaning and washing it when appropriate.
Take vehicles for periodic servicing and fueling as required.
Assist Bell Captain when necessary.
Pick up and deliver laundry to certain and specific designated locations as determined by immediate supervisor.
Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick up and drop off points, etc.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
Ability to read English language to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
Complete a pre-driving checklist for vehicles on a daily basis insuring that the following are in proper working order: lights, brakes and electric doors on vans and trucks, oil and tire pressure, transmission fluid, radiator fluid and gas at proper levels.
Other Duties and Responsibilities
Complies with Company Standards of Service as outlined for Holiday Inn Orlando Airport.
Projects a favorable image of Holiday Inn Orlando Airport to the public at all times.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
Completes Departmental, Holiday Inn Orlando Airport and Brand standards training as assigned.
Maintains a clean and neat appearance at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree or equivalent combination of education and experience required.
Certificates & Licenses
Valid State Driver’s License (anyone driving a Company vehicle or required to drive as a part of their job) and the ability to obtain CDL within 90 days pf employment; Others required by Brand Standard and/or State Law
. Computer Skills
As required by Brand Standard and Company standards
Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.
Able to perform basic math problems.
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is constantly required to talk and/or hear. The associate is constantly required to stand and walk, climb or balance, stoop, kneel, crouch, or reach with hands and arms, and lift up to 50 pounds. The associate is constantly required to use their vision to perform an activity such as but not limited to: viewing a computer terminal, operating a motor vehicle, and reading.
Job Type: Full-time
High school or equivalent
driving: 1 year
Required license or certification:
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