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Technical Trainer (Ref: 1857)

Professional Technology Integration, Inc.
Harrisburg, Pennsylvania, 17101, United States
November 08, 2016

Posted By Premium Recruiter


Position: Technical Trainer (Ref: 1857)

Location: Harrisburg,PA, 17101,United States

Duration: 10 Months 20 Days - Contract

Openings: 1

Pay Rate: $32.80/hr


Application Deadline: 11/14/2016

**Requires onsite In-Person first round interviews only. **

**Client would prefer candidates local to the Harrisburg, PA Area.**

The primary responsibility of a Product Specialist is to develop and facilitate the end user training for Microsoft Office 2013/2016, Office 365 products, and possible applications. The Product Specialist requires significant to expert experience and skills in the product supported.

Role Description:

• Strong communication skills; both written and spoken.

• Possess knowledge of Office 365 for business premium (non-personal) use and is capable to effectively delivery training for the major components of O365:

• One Drive for Business

• SharePoint Online

• Skype for Business

• Online Archiving

• CA Multi-Factor Authentication

• Windows 10

• Possess a working knowledge and develop effective training for the major components Microsoft Office 2013 and Microsoft Office 2016

• Provide initial and periodic assessments to baseline current state and develop a training strategy for future state

• Design training plans that deliver large-scale transformation with results that achieve Department-wide adoption of continued use and proficiencies

• Customize all training aspects to fit needs

• Customize and manage training plans, material creation, and roll-out of training to fit needs

• Possess the ability to effectively develop and deliver training and materials via multiple methods:

• Train-the-trainer

• Web based

• Class room/Instructor led

• Videos

• FAQs

• Record and replay

• Work closely with the and contracted Microsoft Cloud Support Specialists, SCCM and MDM teams that support and deploy Office 365

• Possess outstanding documentation and communication skills

• Develop obtainable goals and deliver metrics that demonstrate measures of success in adoption and continued use

• Develop customized training for additional applications as needed

• Demonstrates expertise in teaching/conveying technical and/or functional courses/concepts

• Develops appropriate work programs/budgets and use to effectively schedule tasks/assignments

• Identifies improvements to project training standards to achieve high quality results

• Actively contributes as an expert trainer

• Coordinates product usage reviews to verify that designed training meet quality standards and functional/technical requirements

• Effectively leads product tests and trials

• Identifies appropriate business examples to illustrate key concepts / features.

• Anticipates, identifies, tracks, and resolves issues with current product usages and training

• Develops contingency plans as necessary

• Applies specific expertise to ensure that products meet defined customer objectives

• Anticipates and resolve issues specific to the team

• Determines time estimates and schedule for own work and resolve issues in a timely manner

• Identifies and tracks issues, risks and action items

• Analyzes the functional and technical impact of product planning decisions

• Develops appropriate functional and usability training for products

• Performs analyses on current product usages to establish training priorities

• Provides basic product support and provide accurate and complete answers to detailed product questions in a timely manner

• Provides effective on-site product support as needed

• Provides input to training and / or documentation materials regarding latest technical and functional design changes

• Documents all work for future reference

• Follows quality standards

• Analytical and customer service skills

• Communicates accurate and useful status updates

• Able to work in a team environment

• Completes assigned tasks

Required/ Desired Skills

• Minimum 3 years’ experience with above mentioned skills (Required 3 Years)

• Working knowledge of Office 2013/2016 and Office 365 (Required 3 Years)

• Experience with Office 365 for business premium (non-personal) use (Required 3 Years)

• Strong Communication and Written Skills (Required 3 Years)

• Experience as a Technical Trainer (Required 3 Years)