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German Customer Support Representative - Lisbon

Company:
Bespoke Recruitment
Location:
Lisbon, Lisbon, Portugal
Posted:
November 08, 2016
Description:

Are You Looking for International Experience? Would you Like to work for an Award winning team and be part of an Innovative and forward thinking company? Would you like to have an interesting and exciting job in a growing and innovative sector? If your answer is Yes, then our client has all you are looking for!

For our client, a successful BPO provider, with offices all around the globe, we are currently looking for a Customer Service Representatives (male/ female) for their LISBON, Portugal base. The Customer Service Representative is responsible to provide customer service to our customers from end to end including technical & contractual support to customers of a World leading IT manufacturer.

What Would Be Your Responsibilities?

• Respond to customer inquiries regarding service and product related inquiries

• Inform customer about specific products, services, policies and processes

• Troubleshoot and resolves customer issues

• Promote relevant customer products

What Do You Need To Be Successful?

• Passion to service end-customers (B2C)

• Excellent communication skills & high focus on customer satisfaction

• Native language skills in Swedish or Finnish or Norwegian or Danish or German (verbal, reading, writing) + good in English (verbal, reading, writing)

• Customer service-orientated and a high focus on customer satisfaction

Your Experience & Skills

• First work experience in Service Center or similar business

• Knowledge and experience in service center for IT products / services/ gaming sector

• Strong administration and organization skills

• Keen eye for detail to ensure high accuracy

• Very good PC skills

Our Client Offers:

• Excellent reputation as responsible employer with presence in Portugal for more than 50 years

• Relocation package

• Modern working environment at an attractive location in Lisbon with good public transport connection

• A welcoming and inclusive environment

• A team ready to help you develop and grow

• A multinational environment, different nationalities and cultures to work every day

• Competitive salary & bonus system