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Customer Service Manager

Company:
SDE Group
Location:
Lagos, Nigeria
Posted:
November 07, 2016
Description:

SDE Group is an Information Technology Conglomerate that is based in Lagos.

We are into rendering of information services, Information Technology Consultancy, Distributing and Installation of Information Technology gadgets, we are also into recruitment and training of IT personnel to fit into specified company.

We hereby needs the services of Customer Service Manager

Job Descriptions

Take ownership of customers issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilise assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget

Proficiency in English

Working knowledge of customer service software, databases and tools

Awareness of industry’s latest technology trends and applications

Ability to think strategically and to lead

Requirement

OND or HND or BSc in Business Administration or equivalent qualification

Interested and qualified applicants should forward their CVS to hr. sdegroup @ outlook . com or text your details stating names, qualifications, position applied for, age and location to the number attached to this advert.