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Customer Care Rep

Company:
Kelly Services, Inc.
Location:
Colorado Springs, Colorado, United States
Salary:
14.50/hr
Posted:
November 07, 2016
Description:

Kelly Services is now hiring Customer Service professionals for a major Health Insurance company in Colorado Springs, CO.

Pay rate: $14.50/hr

The hours of operation are 6 am - 7 pm MT, however, more than likely, selected candidates will cover the closing shift (10:30 am - 7 pm MT) Monday through Friday, no weekends.

MAJOR JOB DUTIES AND RESPONSIBILITIES: Primary duties may include, but are not limited to:

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

• Analyzes problems and provides information/solutions.

• Operates a PC station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

EDUCATION/EXPERIENCE:

Requires a High School diploma or GED; 3 to 6 months experience in an automated customer service environment (call center experience).