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IT Systems Management

Reston, Virginia, United States
November 06, 2016

The IT Systems Management (ITSM) position is a contract role for an initial 100 man days, but with a strong likelihood of extension through 2017.

The candidate must have a Current NATO SECRET clearance.

JOB LOCATION: Mons, Belgium


• Ability to communicate effectively in English orally & writen

• System level knowledge of BMC ITSM toolset (7.6, 8.1) & capabilities

• ITIL Service Management knowledge (at least Foundation level)

• Experience with management systems implemented within NCIA

• System level knowledge on BMC ADDM toolset

• Experience in CMDB Atrium EAI and Reconciliation methodology

• System level knowledge on BMC API

• Current NATO SECRET clearance


• Daily management of ITSM on NS, NR and NU:

- Profile Management / Licensing / Application Configuration

• ITSM development, support and maintenance for:

- Incident Management

- Change (and release) Management

- Request Fulfilment

- Service Level Management

- Asset lifecycle

• Development of additional features and processes in ITSM:

- Problem Management

- Capacity Management

- Availability Management

• Support ADDM deployment in the 3 networks (NS/NU/NR)

• Migration to Intel based platforms and Solaris

• Migration to ITSM 8.1