We are working with a well-known client to recruit for a full-time Desktop/Server Support Specialist. Need a highly skilled DeskSide Technician with solid customer service orientation.
This location has a high level of exposure to the executive team members and valued Brokers.
Needs to be highly focused and self-directed.
Needs to be able to work in a team environment and as an individual.
Must have prior experience in supporting C-Level executives. Lots of special focus that critical Execs and Brokers required. Large Financial and Legal end user community here.
AREAS OF MOST IMPORTANCE FOR OUR CLIENT:
Hardware Troubleshooting – laptop/peripherals/smartphones/tablets.
Windows 7 OS+ – troubleshooting and performance.
Mobile Device Troubleshooting – email/calendar and contact issues (phone) iPad.
Network connectivity – In Office/home network / VPN.
Outlook –email client troubleshooting.
Mac - hardware and OSClient will want to talk about your operations experience related to Mac. What do you really know about Mac OS-X? We are not looking for this to be under talents but actually under what they have done with MAC when employed by a company. They are going to want to know where you were when you supported MAC. Not looking for someone that has turned one on or that owns one and that’s the extent of their experience.
Outlook is huge – talk about your Outlook specific experience – Include Outlook and MS office versions.
Specific references to mobile device support (blackberry, Apple, Android, Windows too).
Give me your operations system experience…OS-X, Windows versions too of course. If you say you supported Mac then it needs to be a specific example of what you did with MAC.
Remote Support (Bomgar is a plus but more importantly it’s critical that remote support is something that you have experience with.
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