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Front Desk Coordinator/Receptionist

European Skincare & Med Spa
Fort Worth, Texas, United States
November 05, 2016

This person will provide excellent service to guests who come in to our spa as well as provide guidance and assistance with retail products. We are looking for someone who has a friendly disposition and is dedicated to their work. This person takes pride in his/her own appearance and well-being and believes learning never ends.

We are looking to fill a full-time position.

Job duties include:

- Providing excellent customer service

- Scheduling guest spa services while implementing proper procedures

- Greeting guests and escorting to waiting areas

- Educating guests on services

- Maximize books for each service professional in a fair and consistent manner

- Closing sales and encourage guests to pre-book services

- Cross-service recommendations

- Product recommendations

- Executing standard telephone procedure using appropriate customer service etiquette

- Confirming appointments

- Informing service professionals of daily schedules and/or any adjustments

- Resolving guest challenges, utilizing support from the Spa Manager when necessary

- Responsibility for balancing and checking register drawer

- Performing other duties as assigned

Responsibilities & Other Information:

- Reports to Spa Manager

- Interacts primarily with guests, involving the utmost in professionalism, ethics and confidentiality

- Interacts with other team members and management, involving the utmost in professionalism and teamwork

Minimum Requirements:

- Experience: One year previous experience in similar environment preferred

- Excellent customer service, communication and organization skills

- Ability to manage time effectively

- Ability to perform basic computer skills

- Self-motivated and ready to go above and beyond

- Flexibility to work weekdays, evenings and Saturdays

- Dependable

- Friendly

- Team player

- Goal-oriented