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Service Desk

Octal Philippines, Inc.
Quezon City, National Capital Region, Philippines
November 11, 2016

• Acts as first line support for core central system in ZPAP

• Coordinates with other departments to ensure the service levels are achieved

• Logs all customer service requests and ensures that any issues with central systems are correctly handled and closed as per the service levels defined in each application and system

• Maintains classifications of request categories, escalations, routing of service requests to ensure service levels are achieved

• Performs customer coordination regarding service interruption and updates

• Posts integration testing and validation for central applications

• Maintains strong working knowledge of new products and services

• Performs regular daily operations including: issue resolution, systems performance monitoring reporting

• Prepares and coordinate handover reports to other teams

• Performs other duties as assigned