To supervise so that sales happens. Take supervisor calls.
Look after the OJT batch on floor.
Should be responsible for providing excellent customer service and determine the needs of the
To Implement and oversee the quality of deliverables.
Manage team relationships effectively to ensure exceptional performance
He/she should also possess strong problem-solving, ability to exercise sound judgment.
Should know how to mentor staff and are extremely knowledgeable of process management,
They should be able to multi-task and decipher statistical reports; and have the patience to deal with
issues involving both customers and the workforce.
Co ordinate with Team Leader, team members, On call Supervisor and agents.
Should know how to Identify manpower including performer and non performer
Ability to make a non performer to a performer
One should also control attrition on floor.
Excellent Communication skills in English
Should be goal oriented
Good Lateral thinking
Cognitive skills Ability to handle pressure at work
Graduate with good communication in English
Should have exposure in BPO outbound
Alternate Saturday off. Sunday fixed off.
Transport facility provided.
SALARY : 30K-35K; hike of 20-30% for experienced candidates
Contact Person- Rena Chakraborty
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