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ITES company CCE/CSR

Company:
Maven Infotech Pvt LTD
Location:
Kolkata, West Bengal, 700156, India
Salary:
11K-15K
Posted:
November 10, 2016
Description:

To supervise so that sales happens. Take supervisor calls.

Look after the OJT batch on floor.

Should be responsible for providing excellent customer service and determine the needs of the

client.

To Implement and oversee the quality of deliverables.

Manage team relationships effectively to ensure exceptional performance

He/she should also possess strong problem-solving, ability to exercise sound judgment.

Should know how to mentor staff and are extremely knowledgeable of process management,

They should be able to multi-task and decipher statistical reports; and have the patience to deal with

issues involving both customers and the workforce.

Co ordinate with Team Leader, team members, On call Supervisor and agents.

Should know how to Identify manpower including performer and non performer

Ability to make a non performer to a performer

One should also control attrition on floor.

DESIRED PROFILE:

Excellent Communication skills in English

Should be goal oriented

Positive Attitude

Good Lateral thinking

Cognitive skills Ability to handle pressure at work

Target Achievement

QUALIFICATION:

Graduate with good communication in English

Should have exposure in BPO outbound

ADDITIONAL BENEFITS

Alternate Saturday off. Sunday fixed off.

Transport facility provided.

Complimentary Lunch/Dinner.

Referral bonus

SALARY : 30K-35K; hike of 20-30% for experienced candidates

Contact Person- Rena Chakraborty

Phone: 9830933553