Sign in

Delivery Manager

Company:
Maxnet Technologies LLC
Location:
New York, New York, United States
Posted:
November 10, 2016

Posted By Premium Recruiter

Description:

Currently we are looking for a Delivery Manager for our direct client at New York. Below is the job description for your review.

Please let me know your consent for the same.

Position : Delivery Manager

Duration : 6 months

Location : New York

Contract : W2 or C2C

Domain : Fashion and Retail

JOB SUMMARY

Under managerial direction, the Delivery Manager will work on the Customer Intelligence team. This is a hands-on role that will oversee the development lifecycle for customer data integrations and other internal initiatives aimed at improving our total customer experience. Candidate will manage multiple projects simultaneously, be a self-starter, and take ideas through to implementation.

RESPONSIBILITIES

Manage Customer Intelligence Deliverables

• Work with CI analysts and business leads to establish milestones, identify risks, coordinate testing, and execute project deliverables on time and within budget.

• Document key integration design decisions based on business input

• Outline project dependencies and develop risk management plans where applicable to keep projects focused and in scope

• Identify design conflicts that impede performance, contribute to error, or increase cost and work with subject matter experts to engineer solutions to resolve ambiguity

• Minimize project impacts to ongoing business support processes

• Communicate development objectives, requirements, impacts of design decisions, and status of projects to internal stakeholders

• Review project processes, validation practices, and business rules for completeness and scalability

• Meet with user community, drive requirements-gathering meetings, and coordinate dataintegrationwith external sources

• Manage migration scheduling with external vendors

• Coordinate and participate in QA when required

Monitor and Support Customer Intelligence Applications

• Work with CI analysts to maintain the Customer Intelligence systems landscape

• Communicate production outages and work with IT partners to resolve

• Recognize production risks and escalate diplomatically when required

ADDITIONAL RESPONSIBILITIES NOT COVERED IN FOCUS AREAS

• Partner with the Business Intelligence team to align on data definitions and reporting standards

• Partner with the Data Management team to align ondata management best practices

• Partner with the Data Integration team to streamline integration processes and ensure data integrity

• Partner with the Security and Compliance teams to ensure PII compliance and security best practices

• Collaborate with the Customer Intelligence Project Manager to execute on the Customer Intelligence Platform roadmap where applicable

EDUCATION &PRIOR EXPERIENCE NEEDED

• Bachelor's degree (MIS or related field preferred)

• 5-7 years of cross-functional Project Management experience

• 3+ years of experience with Customer Data Integration and/or CRM

• Experience with CRM applications (e.g. Aptos, Sales Force)

• Experience with ecommerce applications (e.g. Demand ware)

• Knowledge of Business Intelligence and Analytics tools (e.g. Tableau, Qlikview, Business Objects, MicroStrategy)

• Excellent analytical, solution engineering, and communication skills