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Reservation Sales Agent Holiday Season $10.50/hr - Gaylord (16001OM4)

Company:
Gaylord Texan Resort & Convention Center
Location:
Grapevine, Texas, United States
Salary:
DOE
Posted:
November 10, 2016
Description:

It’s a powerful feeling, to belong. It’s that moment you feel truly and completely yourself. It’s working with a team you call family. At Gaylord Hotels we know that when you feel at home, you’ll make our guests feel at home. And it’s why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us.

Gaylord Texan Resort & Convention Center located at 1501 Gaylord Trail, Grapevine, TX, and 76051 is currently hiring a Reservation Sales Agent Holiday Season $10.50/hr.

Responsibilities include: Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com.