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Program Delivery Manager - Virtual RPO 14680

ManpowerGroup Solutions
Milwaukee, Wisconsin, United States
November 09, 2016

The Program Delivery Manager oversees day to day recruiting processes for ManpowerGroup Solutions Clients and directly manages a team of recruiting professionals, either virtual, or onsite. He/She works with a ManpowerGroup Solutions Director and ManpowerGroup Solutions Client to create and implement innovative processes. Typically, he/she will work directly with Recruiting Leadership and Hiring Authorities within the Client company to ensure a successful partnership.

• Directly oversee a team of MBS Delivery Professionals.

• Work with direct reports to develop strategy and solutions to improve overall recruiting activity and client satisfaction.

• Allocate workload and resources appropriately.

• Conduct Weekly one-on-ones with direct reports to assess progress as well as strategize on Client needs.

• Conduct quarterly and annual employment reviews based on scorecard performance measurements and MBS values expectations.

• Overall responsibility for forecasting, budgeting and managing to revenue and profitability targets.

• Identify areas to grow Client’s scope of services to include additional MBS and Manpower group of companies offerings

• Maintain accountability for database integrity.

• Partner with Client’s recruiting leadership and operational hiring managers, mid to executive level.

• Serve as an ambassador for MBS and assigned Clients principles and respect the diversity of cultures.

• Analyze, develop, recommend and implement recruitment strategies.

• Work with the Client and MBS Team to develop recruiting metrics and benchmarks.

• Develop and provide weekly and monthly reporting to Clients.

• Understand business/organizational issues and challenges as they relate to staffing.

• Partner with Sales and Solutions Team to participate in sales pursuits which could include crafting RFP responses, assisting with solution design and participating in sales meeting at Client sites.

• Create relationships with community-based organizations and other centers of influence.

Job Requirements

• Excellent client management experience

• Strong conflict resolution skills

• Strong financial acumen and ability to manage to a budget

• Positive and effective people management who leverages team strengths to exceed goals

• Proven success partnering with corporations to implement strategies, through metrics and trackable/measurable results

• Influencer who builds strategic and rewarding partnerships

• Identify and develop leadership bench

• Strong analytical, organizational and assessment skills

• Proven abilities in gap analysis

• Proven skills at developing and implementing strategies

• Process improvement/account design skills

• Consultative approach to working with Clients

• Strong history of senior level client communications

• Proven ability to identify opportunities to cross-sell or up-sell other products/services

• Excellent written and verbal communication skills

• Exceptional internal and external customer service skills

• Diplomatic and tactful communication style

• Business and results orientation with a passion for people

• Successful candidate generation methods and processes using networks and internet recruiting

• Strong persuasion and negotiation skills

• Experience working with multiple recruiting related technologies (ATS, Sourcing software, etc.)

• Strong proficiency in MS Office applications, including Word, Excel and PowerPoint

• Ability to analyze data and present in a meaningful way to Client contacts including Executive Leadership, Program Champions, HR Leaders and Hiring Managers

ManpowerGroup is an EOE/AA/Vets/Disabled Employer