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Virtual Assistant - Dayshift

TREC Pacific Corporation
November 09, 2016

Specific Duties and Responsibilities:

Prepare and take incoming calls in a timely manner in a customer-oriented call center operations environment by following standard scripts and procedures.

Provide quality customer service on every call.

Answer caller questions, as well as question caller to obtain full understanding of the situation.

Gather information from the caller to properly resolve the situation.

Document all calls with regard to customer inquiries.

Track calls from initial call to final solution and closure, provide efficient and effective resolution of problems to callers, and initiate problem escalation as required.

Communicates appropriate options for resolution.

Investigates and resolves complaints.

Ensure all equipment is functioning properly and report any malfunctions to immediate supervisor.

Manage length of calls.


At least high school graduate

Good to Excellent communication skills

Ability to work as a member of a team

Can start ASAP

Willing to work in Ortigas