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On-Call Resident Advisor

Union Station Homeless Services
Pasadena, California, United States
November 08, 2016

The On-Call Resident Advisor fills open shifts (evenings, nights, and weekends) due to absences by regular staff and is generally expected to be available on short notice if needed.

SUMMARY: Under the supervision of the Overnight Shelter Manager, the On-Call Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The On-Call Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.


Help secure the premises and account for current residents at the beginning of each shift.

Document any resident issues in the Weekly Client Information Log noting current state of residents, problems, and any incidents / information of note. Cross-reference with the Client Log sheets. Contact appropriate staff via e-mail if needed to report issues and/or incidents.

Maintain accurate resident records and logs, and assist with accurate nightly and monthly reports of the resident’s presence at shelter for reporting purposes. Update Medication Logs as needed.

Enter notes into HMIS database system.

Review documents with new residents; obtain required signatures. Assemble new resident charts.

Upon learning of personal health and welfare needs of the residents, encourage residents to seek any needed assistance from their primary case managers.

Provide appropriate crisis intervention to residents in the form of support and/or problem solving.

Supervise resident responsibilities to ensure that beds are made properly, items stored, and each resident’s general sleeping area is left neat and clean.

Supervise dorm monitors to ensure that their duties are carried out.

Ensure that all kitchen duties are completed, kitchen is clean and everything is put away.

Provide basic cleaning at assigned site, such as vacuuming, trash removal, etc., before shift ends.

Occasionally, will determine the menu, prepare the food, and serve the evening meal.

Receive and store donations of food and other items according to procedures.

Maintain a positive relationship with volunteers by providing support and supervision as needed.

Report building or equipment problems, hazards, etc., to the appropriate administrative staff.

Participate in job related training events and attend staff meetings as required by supervisor.


Good written and verbal communication skills.

Basic computer skills and ability to accurately enter notes into database system.

Minimum two years of demonstrated ability to work effectively with adults in an adult setting and/or families with children in a family-oriented facility.

Familiarity in understanding and dealing with residents with history of drug and/or mental health related issues. Knowledge of crisis intervention.

High school diploma or GED required.