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Care Coordinator for Holly Street Housing (Permanent Supportive Housin

Union Station Homeless Services
Pasadena, California, United States
November 08, 2016

SUMMARY: The Care Coordinator for Holly Street Housing (Permanent Supportive Housing) Program will engage, assess, and assist eligible clients with the housing navigation, including the lease-up process. The Care Coordinator will pro-actively meet with clients to provide supportive services to promote: housing retention, community integration, life skills, and improved health and wellness.


Accept, screen, and process referrals received from CES (Coordinated Entry System).

Conduct intake and enrollment with eligible clients, including: assisting clients with gathering program eligibility documentation, and completing program intake forms.

Assist clients with accessing temporary housing until permanent housing is secured.

Support clients with the lease-up process, including: meeting with property management, reviewing and signing their lease, and obtaining household necessities.

Develop individualized collaborative service plans with clients.

Strive to recognize the best in each client and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.

Provide client engagement by welcoming the client to their new community, establishing trust through relationship building, assisting the client with understanding the services that are available and supporting client with accessing necessary supports and services, and addressing basic needs.

Meet with each client on regularly scheduled basis and document progress and strength in progress notes.

Provide home and field based services as appropriate and transport client as needed to essential appointments that support their wellbeing.

Assist client with navigating and abiding by their lease obligations.

Support clients with learning and practicing fiscal responsibility.

Assist client with their physical and mental health needs by providing support and linkage to appropriate services.

Other duties as assigned.


Bachelor’s degree in human services or related field preferred.

Two years of experience in working/volunteering with homeless or very low income individuals.

Two years experience in case management or related role strongly desirable.

Knowledge surrounding poverty, homelessness and social factors involved.

Knowledgeable about services for homeless and low income individuals throughout Los Angeles County.

Knowledge of the dynamics of chemical dependency, mental disorders and the effects of homelessness.

Skilled in use of Microsoft Windows, Microsoft and HMIS Homeless Management Information System.

Possess valid California driver’s license and have access to properly registered vehicle.

Ability to speak Spanish fluently preferred.