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Korean and Mandarin Reception Agents - VIP

Company:
Reeracoen Phils. Inc.
Location:
Parañaque, National Capital Region, Philippines
Salary:
40-43,000 php
Posted:
November 24, 2016
Description:

For a Japanese Casino Resort

Has complete knowledge of the Resort, Leisure and Entertainment’s policies, quality and service standards

Has complete knowledge of the Resort, Leisure and Entertainment’s programs: e.g. Loyalty Program, Guest History, Frequent Flyer Program

Supports the guest recognition programs, Loyalty Program, Frequent Flyer Program, Guest History

Has complete knowledge of operational system in Front Office such as Opera Property Management System, Vision, EDC Machines and other machines/equipment’s being used at the operations

Performs check-in and check-out processes utilizing established systems and procedures including appropriately allocating rooms to guests, escorting guests to room and confirming and executing account payment in accordance with established cashiering procedures. This includes ensuring that floats balance at the completion of each shift.

To be fully conversant with all services and facilities offered at the Hotel

Maintain current product knowledge of events and facilities including gaming, food & beverage and entertainment to ensure guests receive accurate, timely information and advice.

Exhibiting exceptional customer service at all times to both guests and fellow employees when communicating instruction, information or advice ensuring the information is received in a timely manner and understood.

Maintains good relationships with colleagues and contributes to team spirit.

Must provide the highest level of customer service

Ensure the effective resolution of any issues raised by a guest either in person or by referring the issue to a more senior manager to ensure ongoing relations and rapport are not compromised with the guest.

When required, take reservations from guests over desk and take after-hours reservations.

Attends scheduled employee training and periodic reviews on generic hotel training and departmental specific responsibilities.

Report accidents, injuries and unsafe work conditions to supervisors.

Immediately reports and turns over lost and found articles to the housekeeping office following the required procedures at all times.

Ensure manual operating procedures are implemented and understood during Opera downtime.

Adhere to all company policies and procedures

Complies with Hotel’s uniform, grooming, and hygiene standards at all times.

Adheres to set procedures for attendance and timekeeping.

Ensure and maintain confidentiality of all guest’s information and pertinent hotel data.

Ensures work area is clean and neat at all times including the proper maintenance of all equipment needed to perform your daily tasks.

Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests and colleagues

Actively participates in hotel activities

Performs other tasks that maybe assigned by the Management from time to time

Qualifications

College Level of any course or equivalent professional training

Preferably with 1 year working experience at the Front Office in a 5 star hotel

Knowledgeable in Hotel Property Management Systems (preferably OPERA)

Computer literate

Fluent in English Language

FLUENT IN MANDARIN (2 heads)

FLUENT IN KOREAN (2 heads)