For a Japanese Casino Resort
Has complete knowledge of the Resort, Leisure and Entertainment’s policies, quality and service standards
Has complete knowledge of the Resort, Leisure and Entertainment’s programs: e.g. Loyalty Program, Guest History, Frequent Flyer Program
Supports the guest recognition programs, Loyalty Program, Frequent Flyer Program, Guest History
Has complete knowledge of operational system in Front Office such as Opera Property Management System, Vision, EDC Machines and other machines/equipment’s being used at the operations
Performs check-in and check-out processes utilizing established systems and procedures including appropriately allocating rooms to guests, escorting guests to room and confirming and executing account payment in accordance with established cashiering procedures. This includes ensuring that floats balance at the completion of each shift.
To be fully conversant with all services and facilities offered at the Hotel
Maintain current product knowledge of events and facilities including gaming, food & beverage and entertainment to ensure guests receive accurate, timely information and advice.
Exhibiting exceptional customer service at all times to both guests and fellow employees when communicating instruction, information or advice ensuring the information is received in a timely manner and understood.
Maintains good relationships with colleagues and contributes to team spirit.
Must provide the highest level of customer service
Ensure the effective resolution of any issues raised by a guest either in person or by referring the issue to a more senior manager to ensure ongoing relations and rapport are not compromised with the guest.
When required, take reservations from guests over desk and take after-hours reservations.
Attends scheduled employee training and periodic reviews on generic hotel training and departmental specific responsibilities.
Report accidents, injuries and unsafe work conditions to supervisors.
Immediately reports and turns over lost and found articles to the housekeeping office following the required procedures at all times.
Ensure manual operating procedures are implemented and understood during Opera downtime.
Adhere to all company policies and procedures
Complies with Hotel’s uniform, grooming, and hygiene standards at all times.
Adheres to set procedures for attendance and timekeeping.
Ensure and maintain confidentiality of all guest’s information and pertinent hotel data.
Ensures work area is clean and neat at all times including the proper maintenance of all equipment needed to perform your daily tasks.
Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests and colleagues
Actively participates in hotel activities
Performs other tasks that maybe assigned by the Management from time to time
College Level of any course or equivalent professional training
Preferably with 1 year working experience at the Front Office in a 5 star hotel
Knowledgeable in Hotel Property Management Systems (preferably OPERA)
Fluent in English Language
FLUENT IN MANDARIN (2 heads)
FLUENT IN KOREAN (2 heads)
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