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Technical Customer Service Representative

Company:
Baltem Technology And Engineering Services
Location:
Lagos, Nigeria
Salary:
120000
Posted:
November 30, 2016
Description:

Responsibilities

•Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance

•Guidance of the users to support them in becoming more productive

•Support in the development of programs to train the customer on how to properly use the products

•Concession of the customers' troubles by recommendation of products, services or procedures

•Evaluation of the systems' problems to recommend enhancements

Requirements

•Degree in IT or other related technical field

•Proven help desk or customer support experience

•High customer and service orientation

•Well developed communication and analytical skills

•Good knowledge of the operating systems and relevant hardware or software

•Good problem-solving skills and focus on quality delivery

•Ability to function in challenging situations

Method of Application: Qualified and interested candidates should send their most recent CV/Resume with job title as subject of mail for perusal before the end of October 2016