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Seasonal Customer Care Specialist

Company:
Paper Source
Location:
Forest Park, Illinois, United States
Posted:
November 18, 2016
Description:

Seasonal Customer Care Representative

This position reports directly to the Customer Care Supervisor.

Position Summary

The Customer Care Agent is responsible for assisting customers with placing orders, answering questions and resolving issues with exceptional customer service via phone and email.

Attributes

• Customer passionate

• Motivated and enthusiastic

• Willing to go the extra mile

• Demonstrated time management skills and ability to prioritize and multi task, with laser like focus to detail.

• Demonstrated Custom Service ability, articulating thoughts into clear and concise written and verbal communications

Daily Operations

• Manage customer telephone calls and emails and other customer requests.

• Be aware at all times of any customer calls in queue.

• Provide customers with Paper Source product and service information.

• Process catalog requests and removals.

• Identify, research and resolve customer concerns in a professional and timely manner.

• Follow through on resolution of any customer needs not immediately resolved.

• Recognize, document and communicate to supervisor trends and themes that emerge from the customer calls.

• Other duties as assigned.

Requirements

• Minimum of 2 years Customer Service experience, preferably in a Call Center environment.

• Demonstrated passion for the Paper Source brand and its creative process.

• Demonstrated time management organization and focus on ability to prioritize and multi task.

• Extreme attention to detail.

• Computer literate, with a working knowledge of Microsoft Word and Excel.

• Flexible schedule Monday-Sunday 7:00am – 9:00pm. Full-time position available.