Instant Consulting Inc. is looking for a Desktop Analyst for a large professional services client located in Elk Grove Village, IL.
Main responsibilities are:
* Provides 3rd level technical support to Field Services organization, selected vendors and help desk personnel who are deploying new or troubleshooting existing hardware and software.
* Fields incoming support requests via phone, email and instant message.
* Records detailed problem and resolution data for each support request.
* Works toward resolving issues on the first attempt and focuses around quality of service and resolution versus number of calls answered.
* Provides guidance and/or training to field technicians which may have little or no exposure to corporate systems.
Job qualifications are:
* Experience with operating systems, software, and technologies: Microsoft Windows XP/7/8, Microsoft Office 2010/2013, desktops, laptops, tablets, printers, and network hardware, Symantec Endpoint Protection, Active Directory, HPCA, SCCM 2007, SCCM 2012, LAN and WAN technologies; PXE, DNS, DHCP, TCP/IP, VPN Clients.
* General Network connectivity troubleshooting.
Job Type: Contract
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