Front Desk Clinical Support

Job description:

Job Summary

We are seeking a detail-oriented and compassionate Front Desk & Clinical Support Specialist to join our healthcare team. This role serves as the first point of contact for patients while also providing essential clinical support to ensure smooth daily operations. The ideal candidate thrives in a fast-paced environment, delivers exceptional patient service, and contributes to a collaborative, high-quality care setting.

Front Desk & Administrative Duties

Serve as the first point of contact by greeting patients, answering phone calls, and providing a welcoming atmosphere.

Schedule appointments, manage calendars, and coordinate patient check-in and check-out processes.

Verify insurance information, collect co-pays, and assist with billing documentation.

Maintain accurate patient records and ensure proper documentation for compliance and billing purposes.

Facilitate communication between patients, providers, and healthcare teams.

Manage front office workflow to ensure efficient daily operations.

Patient Experience & Team Collaboration

Provide exceptional customer service by addressing patient questions and concerns with professionalism and empathy.

Collaborate with multidisciplinary teams in fast-paced environments.

Contribute to a positive, high-energy workplace focused on quality care and operational excellence.

Measure and record vital signs such as blood pressure, pulse, respiration, and temperature.

Prepare patients for examinations or procedures by explaining processes and ensuring comfort.

Maintain a clean and organized clinical environment while following infection control and safety protocols.

Requirements

Prior experience in a healthcare setting such as hospital medicine, urgent care, or outpatient clinics is highly preferred.

Knowledge of medical terminology, anatomy, physiology.

Strong patient service skills with a compassionate approach.

Ability to perform clinical tasks such as taking vital signs, assisting with medication administration and X-ray procedures.

Join us as a Front Desk & Clinical Support Specialist, where you will serve as the first point of contact for our patients while playing a vital role in both administrative and clinical operations. Your professionalism, compassion, and organizational skills will help create a welcoming, patient-centered environment where individuals feel valued and supported. This dynamic role allows you to contribute to front office efficiency, coordinate patient care, and assist with clinical tasks, all while supporting a collaborative healthcare team dedicated to delivering high-quality care.

Work Location: In person