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Leasing Officers

Manila, National Capital Region, Philippines
November 07, 2016

Key Responsibilities

To provide a customer focused service responding to leaseholder inquiries

in accordance with the Group’s standards of service.

To ensure that all information provided is accurate and relevant and in a

format that is suitable for the needs of the customer(s) concerned.

To deliver the service in line with the Group values of ‘choice, opportunity and trust’, providing leaseholders with options where possible and acting in a manner that builds a trusting relationship with leaseholders. Investigate and respond to disputes arising from service charges or other

lease issues. Prepare cases for Court, Mediation and Tribunals, attending

and giving evidence where necessary.

To undertake investigations following complaints relating to leaseholders as

well as being alert to the potential for complaints and taking pre-emptive


Interpreting long leases, head leases, management agreements and service

level agreements providing advice and assistance to departments within the


Identify defects in leases and lead on rectification and lease variation as

required to remedy defects.

Undertake Consultation