Position: Report Analyst
Location: Torrance, CA 90501
Manage daily, weekly, and monthly reporting
Develop ad-hoc queries upon request that address business needs utilizing departmental tools, focusing on T-SQL and VBA
Create customized reports that will aid in day to day operations utilizing departmental tools including MS Office 2016 and MS SQL Server 2008 departmental tools including MS Office 2016 and MS SQL Server 2008
Q/A all reporting before distribution to ensure accuracy
Work toward fully automating all department reporting where possible
Ensure complete and accurate documentation for all department reporting from both a technical and user perspective
Manage Department Databases and Reporting Systems
Manage all department databases, reporting systems, and documents
Look for opportunities to improve efficiency in existing databases and processes
Create and upkeep necessary interfaces (ODBS, Flat File, ADODB, Excel, etc.) to several data sources required for reporting needs
Validate data consistency and availability reporting on any issue to Service Technical for remediation
Design and maintain database objects (tables, indexes, store procedures, functions, etc. ) that support the reporting and data analytic requirements ( T-SQL, Access)
Maintain and develop MS Office 2016 spreadsheets, databases, and other documents as needed
Maintain the VBA code for such documents and look for opportunities to improve them
The role of the Reporting Analyst is to manage all Customer Support Services reporting, partnering with other groups in an effort to identify efficiencies and common reporting metrics for the Customer Support Services department. The Reporting Analyst will assist with the development of ad-hoc queries, addressing business needs. Other duties include the creation of customized reporting that will aid day to day operations of the department. The Reporting Analyst will also be responsible for design/development/debugging of MS SQL Server tables, T-SQL stored procedures, T-SQL Queries and Access 2010 databases used for reporting within the department.
The Reporting Analyst will also be responsible for all daily, weekly, monthly and regular interval reports being run and distributed in a timely manner.
As a member of a larger team, the Reporting Analyst will also be focused on helping to achieve service levels with service quality by identifying and leveraging the “Voice of the Customer”, managing phone contact volumes, contributing to self-service content and identifying quality improvements.
3-4 years SQL/T-SQL experience (debugging)
3 years VBA experience (programming/debugging)
AA Degree or equivalent IT related experience with certifications
Proven work history and reliability (2+ years at a single company)
2 years reporting experience to management level
Ability to produce quality reporting with charts, graphs, pivot data, etc.
Ability to transform data into workable knowledge.
Experience in developing and reporting KPI metrics and measurements
Interface with end users of reports and tools for specifications and expectations
Business environment time driven objectives and deliverables
Collaborate solutions with teammates and business users to ensure adherence to standards and customer satisfaction
Strong verbal communication, teamwork, and interpersonal skills
SQL Server Integration Services Knowledge – BIG Plus
Service Now Reporting experience – BIG Plus
ITIL Knowledge – BIG Plus
Incident Management Workflow – BIG Plus
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