Design and evaluate quarterly PBC (Personal Business Commitment) with team member
Attend daily NOC operation meeting
Attend Weekly OPS meeting
Request advanced product training
FO daily, weekly, monthly report design and quality improvement.
FO handover report design and quality improvement
Create and perfect work flow
Ensure all TT are created within SLA
Ensure FO team get the newest topology and network information
Ensure FO team get the newest fault category and fault grading
Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc.
Ensure FO team to escalate all the network problem according to SLA, including availability KPI
Ensure all TT are followed and updated according to SLA
Conduct audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting
Follow the critical network issues and update to NOC manager, and Irancell managers
Possesses detailed knowledge in GSM, 3G and IP
Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP)
Good knowledge of network topology, traffic handling capabilities and traffic characteristics
Good knowledge of network performance / configuration parameters and their interpretation and use
Network service / performance focused
Good knowledge about network operation processes and interfaces
Good knowledge of network implementation / integration processes
2 to 7 years of relevant working experience
Detail knowledge in Transmission : Microwave, Optical, Leased Lines
Bachelor Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science
Communication skills at CxO level
Customer Expectation Management
Excellent team player
High level leadership skills(be able to manage a team of 70+)
Excellent reporting and planning skills
Good analytical and investigation technique
Excellent team player
Decision Making Skills
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