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Front Office Manager

Black Lion Group
Lagos, Nigeria
November 29, 2016


Design and evaluate quarterly PBC (Personal Business Commitment) with team member

Attend daily NOC operation meeting

Attend Weekly OPS meeting

Request advanced product training

FO daily, weekly, monthly report design and quality improvement.

FO handover report design and quality improvement

Create and perfect work flow

Ensure all TT are created within SLA

Ensure FO team get the newest topology and network information

Ensure FO team get the newest fault category and fault grading

Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc.

Ensure FO team to escalate all the network problem according to SLA, including availability KPI

Ensure all TT are followed and updated according to SLA

Conduct audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting

Follow the critical network issues and update to NOC manager, and Irancell managers


Possesses detailed knowledge in GSM, 3G and IP

Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP)

Good knowledge of network topology, traffic handling capabilities and traffic characteristics

Good knowledge of network performance / configuration parameters and their interpretation and use

Network service / performance focused

Good knowledge about network operation processes and interfaces

Good knowledge of network implementation / integration processes

2 to 7 years of relevant working experience

Detail knowledge in Transmission : Microwave, Optical, Leased Lines

Bachelor Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science

Performance management

Communication skills at CxO level

Customer Expectation Management

Excellent team player

High level leadership skills(be able to manage a team of 70+)

Excellent reporting and planning skills

Time management

Fault management

Good analytical and investigation technique

Excellent team player

Decision Making Skills