Technical Writer + possible roles extensions - Lecturer, Trainer, Community Manager
The position is open in Product Development IT Company (Berlin, Germany).
Product is an open-code framework for developers and software development teams specialized in E-commerce solutions. Framework provides flexible functionality and scalability for rapidly growing and huge E-Commerce businesses.
Core product contains complete solutions for: CMS, Cart, Checkout, Product Option, Refund and dozens of other types for E-Commerce solutions.
• 3+ years of experience as Technical Writer/Trainer/Lecturer in the Software Development field
• Knowledge of documentation tools, version control systems (Git), designing UML diagrams, etc.
• Coding experience with PHP (ability to write sample code, understand and follow clean code) is a must
• Understanding of complex technical concepts and converting them into clear documentation
• Ability to interview developers, asking the right questions
• Strong sense of customer service
• Communication skills in German is a must
• Advanced English (full professional proficiency) is a must
• Edit, create and maintain technical documentation for our Product (PHP open-code framework)
• Interact with our internal teams, with our clients and partners to collect information, prioritize it and create or facilitate creation of needed content
• Create How-to’s, FAQ, guidelines, tasks, documentations, videos, blog posts, cookbooks about how to use, configure, extend or modify the Product
• Manage our Forum, write articles for our Technical Blog
• Take part in teaching classes, hackathons and be an active member of the Product ecosystem by teaching first-hand and spreading a word about the Product
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