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Customer service supervisor

Company:
Lipcorn Resources
Location:
Ikeja, Lagos, Nigeria
Salary:
120,000
Posted:
November 07, 2016
Description:

TOMER SERVICE SUPERVISOR

Responsible for supervising customer service agents and other staff. Trains, coaches, and mentors employees on how to deliver the best customer service possible.

Investigate customer's problems and find solutions.

Communicate with customers via phone, email, or letter.

Hire, train, and terminate customer service agents.

Provide scripts to read from during phone calls.

Handle major incidents that cannot be resolved by agents.

Resolve complaints and order issues.

Keep abreast of new company products and services.

Issue refunds to customers.

Oversee product exchanges and returns.

Compile and print reports on overall customer satisfaction.

Isolate and identify areas of improvement.

Train agents on how to adequately address problem over the phone

Work with management on customer service initiatives.

Utilize social media to respond to customer complaints and praise.

Supervise customer service managerial staff.

REQUIREMENT

Minimum of Diploma/OND. Additional certification or experience from any field will be an added advantage.