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Technical Operations Trainer - Cable Industry - PA #3401

Company:
Absolute Opportunities
Location:
Coudersport, Pennsylvania, 16915, United States
Posted:
November 30, 2016
Description:

Position Title Technical Operations Trainer - Cable Industry - PA #3401

Relocation Yes

Location Coudersport PA (Northern PA)

Trains, mentors and occasionally assists technicians on the proper process and procedures for installs, service and maintenance calls. Delivers learning curriculums and programs that include new hire and skill enhancement training.

This training includes, but is not limited to, technical and safety training, EEO and safe workplace standards, systems/dispatch training, new product or service launch information, soft skills and functional training.

Consults with tech ops organization on needs and assumes a leadership role when those in authority are unavailable. Uses technical expertise and advance training skills to deliver more complex subject matter across all product lines as opportunities are available. Providing follow up training in the field and assisting with the QC of work. On occasional will be called on to assist with persistent system impacting issues, educating the technical staff on the appropriate troubleshooting steps to resolve it.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

* Supervises and develops technicians, both in the classroom and the field. This includes role modeling the core competences, skills and behaviors of a company leader, communicating company EEO and safety standards, handling training department logistics, observing performance, providing feedback on work performance, addressing inappropriate behavior and documenting performance, both strengths and development needs.

* Collaborates with technical operations staff to development needs, gather feedback and review training metrics, and adjust curriculum as needs dictate

* Facilitates learning through a variety of delivery methods to develop participants' skill sets. This includes Classroom/Field Instruction, Conference Calls/Net Meeting Trainings, Follow up/QC.

* Supervises employees during training. This includes role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.

* Assists with essential administrative duties and functions. This includes conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required Sum Total prerequisite requirements and post-training duties and ensuring learning is evaluated with post-training surveys.

* Exhibits a commitment to Continuous Learning. This includes pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle.

* Evaluates learning effectiveness, including behavior change/performance improvement on the job; provides feedback to learners and their managers; follows up with leadership team to ensure the learning translates to performance.

* Acts as a Subject Matter Expert (SME) to develop course content and testing. This will ensure that market business strategies, desired competencies, changes in job realities and professional development needs of assigned technicians are reflected in the training content.

* Participates in task forces, committees and/or team meetings.

* Schedules follow up time to ride with previous trainees to evaluate performance as well as ensure that safe workplace standards are being followed in practice. Also assist with QC of recently completed work.

* On occasion, assist the technicians in an area onsite with a persistent issue and train them on the proper approach to troubleshoot the issue going forward.

REQUIRED QUALIFICATIONS:

Bachelor's Degree or equivalent combination of training and/or work experience

Related Work Experience

Four years of training delivery work experience as well as at least 4 years of experience as a technician with progressive levels of responsibility

Travel up to 50% to various cable systems throughout the US.

Bottom line requirements we need notes on with candidate submittal:

1. Bachelor's Degree or equivalent combination of training and/or work experience.

2. 4+ years of experience as a technician in the cable industry with progressive levels of responsibility.