Instant Consulting Inc. is looking for a Helpdesk Coordinator for a large professional services client located in Englewood, CO.
Main responsibilities are:
* Resolves issues relating to missing or conflicting product information and documentation by communicating and coordinating efforts with sales staff, relationship managers, technical services and external clients.
* Monitors workflow and mailboxes.
* Reviews customer application for accuracy.
* Enters new customer information into boarding systems for account set up.
* Maintains tracking of and updates to databases with account information and new and completed work requests.
* Meets service levels by completing or following up on outstanding request.
Job qualifications are:
* Experience in a customer service role.
* Experience using Microsoft operating systems.
* Experience using Outlook email and Microsoft Office applications.
* Ability to use office applications, such as Microsoft Word, Excel, and web based applications independently.
* Multi-task with various deadlines and work in a fast-paced environment.
Job Type: Contract
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