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Customer Service Representatives

Company:
Kelly Services
Location:
Warrendale, Pennsylvania, United States
Salary:
13.00 per hour
Posted:
November 09, 2016
Description:

Customer Service Representatives

Kelly Services is currently recruiting for Customer Service Representatives for our client, a leading pharmacy benefits management company in Warrendale, PA. This is a 3 month contract with possibility of temp-to-hire opportunity depending on performance and needs of the business. Pay rate is $13.00 per hour.

Essential Duties and Responsibilities:

Receive calls from patients for Rx re-orders (50-60 calls per day), may have to occasionally speak with doctors/nurses

Perform data entry and use software programs.

Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

Must document all calls and evaluate each account to determine if further research is necessary.

Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.

Requires close attention to accuracy, performs independently, subject to practices and procedures.

Required Experience and Skills:

Must have 2yrs experience in a similar role

Ability to multi-task, handle high volume inbound calls and detailed documentation of each call

Call center experience a plus

Attention to detail, ability to work independently

Must be dependable

Term of Assignment:

3-month temp-to-hire position, depending on performance and needs of the business.

Training would be first 2-3 weeks from 9am-5:30pm

Schedules to be determined, but hours will be 12:30pm-9:00pm

In-person interviews required

Basic computer and typing test required, math test given onsite

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at bjddzu@job2r.com