Provide direct technical support to customers including:
•Basic troubleshooting on networking, LAN, WAN, PC, products etc.
•Collection, analysis and change recommendations of configuration information
•Collection and analysis of customer network information
•Collection and initial analysis of packet trace information
•Recommend corrective actions based on analysis
•Provide customer education where needed due to gaps in networking, product knowledge etc…
•Consultation of technical documentation, bulletins and release notes for known problems
•Follow up on technical cases including proper escalation and management of the case until case closure.
•Work with customers/employees to identify computer / network problems and provide necessary assistance or solution
•Keep records of customer/employee queries
•Analyze call logs so you can spot common trends and underlying problems
•Update self-help documents so customers/employees can try to fix problems themselves
•Work with field engineers to visit customers/employees if the problem is more serious
•Test and fix faulty equipment
•Research, diagnose, troubleshoot and identify solutions to resolve customer issues
•Provide prompt and accurate feedback to customers
•Prepare accurate and timely reports
• Applicants must be at least college graduate in Computer/Electronic and Communication Engineering/ Computer Science/ Information Technology or any 4 year IT related course or equivalent.
• Applicants must be willing to work in Pasig City
• At least 1 year experience in the related field is required for this position.
• Must keen in details, dependable with value for high work ethics and customer service.
• Possess dynamic personality, able to deal with all levels in the organization
• With good interpersonal and communication skills.
• Full-Time position(s) available.
Please send your resume at firstname.lastname@example.org
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