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Japanese Customer Associate- Taguig site

Company:
J-K Network Services
Location:
National Capital Region, Philippines
Salary:
P60,000-P80,000
Posted:
November 19, 2016
Description:

Position: Japanese Customer Associate

Location: Taguig City

Industry: BPO Company

Salary: P60,000-80,000 (negotiable)

Job Description:

• CSRs will handle Outbound and Inbound Survey Calls for a Tech Support Account

• Resolve customer complaints via phone, email, mail, or social media to reach out to customers and verify account information.

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Work with customer service manager to ensure proper customer service is being delivered.

Requirements:

• Native Japanese/ Filipino

• At least College Graduate or Bachelor’s degree holder

• CSRs must also be good in conversational English

• Fresh Graduates and without Work Experiences are welcome to apply

• Can Start ASAP