Job Title - Technical Support Engineer_(Semi Voice)
Experience - 2 - 3 with Any Computer science degree
Job Location - Chennai
No of opening - 2
We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
IMMEDIATE JOINERS IS REQUIRED**
** **ONLY COMPUTER SCIENCE DEGREE WITH EXPERIENCE IN ERP CAN APPLY* *
Speaking over phone through customer.
Providing Online support.
Experience or Knowledge in ERP is plus
Experience or Knowledge of SQL Server / Oracle database is added advantage.
Candidate should have language speaking skills
Tamil and English speaking is Mandatory.
People who can speak any of these additional languages such as Kannada / Telugu / Hindi or Malayalam is given preference.
GRADUATE / POST GRADUATE WITH TECHNICAL / COMPUTER SCIENCE DEGREE IS REQUIRED.
Both Male / Female can apply.
We are looking for the candidate who are local and ready to relocate to Chennai is preferred.
People who can ready to join with us with short notice is preferred.Salary as per the industry standards.
Interested candidate can send their updated resume in word format to hr (at) corpuslabs (dot) com
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