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Technical Support Engineer_Experience in ERP for Chennai

Company:
Corpuslabs Solutions
Location:
Chennai, Tamil Nadu, India
Salary:
As per the industry standards
Posted:
December 03, 2016
Description:

Job Title - Technical Support Engineer_(Semi Voice)

Experience - 2 - 3 with Any Computer science degree

Job Location - Chennai

No of opening - 2

We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.

Responsibilities

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

IMMEDIATE JOINERS IS REQUIRED**

** **ONLY COMPUTER SCIENCE DEGREE WITH EXPERIENCE IN ERP CAN APPLY* *

Job Description:

Speaking over phone through customer.

Providing Online support.

Experience or Knowledge in ERP is plus

Experience or Knowledge of SQL Server / Oracle database is added advantage.

Candidate should have language speaking skills

Tamil and English speaking is Mandatory.

People who can speak any of these additional languages such as Kannada / Telugu / Hindi or Malayalam is given preference.

QUALIFICATION:

GRADUATE / POST GRADUATE WITH TECHNICAL / COMPUTER SCIENCE DEGREE IS REQUIRED.

Both Male / Female can apply.

INTERVIEW PROCEDURE:

1.Telephonic

2.In person

Note :

We are looking for the candidate who are local and ready to relocate to Chennai is preferred.

People who can ready to join with us with short notice is preferred.Salary as per the industry standards.

Interested candidate can send their updated resume in word format to hr (at) corpuslabs (dot) com