Largest Roadside Assistance Company
Type: Customer Service (work at home)
Who are we looking for?
In this role contracted agents will be assisting customers with Emergency Roadside Assistance calls for more than 75 million customers. Agents will provide white glove service assistance in a seven-day a week call-receiving environment across all 50 states for some of the most select brands of automotive manufacturers which include: Ford, Bentley, Toyota and Lexus to name a few. This client is trusted by more than 100 leading corporations and is the Emergency Roadside Assistance provider for 90% of the new passenger vehicles sold in the U.S.
Agents should have a bias for action that are strongly self-motivated not only to take great care of the customer, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns.
Excellent verbal communication skills and excellent phone etiquette (Clear, crisp speech.)
Clear understanding of the English language as well as an ability to clearly communicate in the English language.
Excellent judgment and decision making skills.
Good typing, PC skills and math skills.
High attention to detail.
Good listening skills.
Excellent customer service skills.
Proven ability to communicate in a creative, persuasive style.
Enthusiasm and a strong goal-oriented work ethic.
Ability to ask probing questions and overcome objections.
Listening / paraphrasing skills.
Ability to begin servicing the program immediately after class and for a period of 90 days thereafter and meet the minimum hours requirement.
Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
Fluency in Windows Operating Systems
Each of the below accessories are required:
USB headset with microphone (required for Certification)
Hard-wired Telephone and headset (required for Production)
Internet Explorer 8.0 or 11 or Edge on Windows 7, 8 and 10
Mozilla (Firefox 14 to 42) Windows
All training classes are held virtually in Blackboard Collaboration. Participation M-F is required. Evening classes available.
*Choose Your Own Schedule
*No Dress Code
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