Sign in

Operations Supervisor

Company:
Medkismet Inc.
Location:
Makati, National Capital Region, Philippines
Posted:
November 20, 2016
Description:

QUALIFICATION:

- Candidates Must possess a College Degree in any field

- Should have at least 3 years working Experience as a Team Lead or Supervisor in a BPO Company

- Outbound sales experience is a plus

- Strong people and Team management skills.

- Excellent communication Skills in both written and verbal English

- Must have a strong knowledge in Microsoft Office tools, word, excel, project and powerpoint

- Ability to work in a dynamic, fast-paced environment

- Applicant must be willing to work in Makati

- 2 Full time position is Available

- Should be able to start immediately

- Amenable to shifting schedules

JOB RESPONSIBILITIES

- Supervise the day- today operation of a team

- Effectively lead and manage a team of Reports Analyst and agents

- Handle customer complaint and be able to deescalate calls

- Improve the team’s performance through constant monitoring and coaching

- Attrition management

- Creating initiatives to improve team performance and productivity

- Communicate problems and challenges to the Operation Manager

- Ensure client and corporate service, quality & contribution, goals, financial, metrics and associates satisfaction goals are met within the site are met.

- Establish work procedures and processes that support the company procedures & strategic directives.