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Japanese Customer Associate Representative in Makati

Company:
J-K Network Services
Location:
Taguig, National Capital Region, Philippines
Salary:
90,000 - 120,000
Posted:
November 30, 2016
Description:

Responsibilities:

Answering product and service questions; suggesting information about other products and services.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Authorized to send customers their replacement products or reverse erroneous fees.

Requirement:

Native/Non Native Japanese

Can speak, read and write Japanese language

Good English communication skills.

At least college graduate

BPO and customer service experience is an advantage.