An American Media Platform based in Taguig Philippines. The leading provider of audio and video products in the world
Position: Japanese Client Services Technician
Industry: American multimedia company
Location: BGC, Taguig City
Native or Non-Native Japanese Speaker
Can speak, read and write Japanese
Working technical knowledge of the follow desktop operating systems: Windows 7, Windows 8, OSX
Technical understanding of PC components such as video cards, motherboards, etc.
Basic knowledge of networking protocols and components within a corporate WAN
Must be fluent in English
With at least 1-3 years’ experience providing PC desktop support in a corporate environment.
Handle escalations as assigned
Responsible in responding to client & customer inquiry received from help desk ticketing system, email, telephone calls, call backs, or escalations
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