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Local Technology Coordinator - 1

Company:
Absolute Opportunities
Location:
Boston, Massachusetts, 02116, United States
Posted:
February 14, 2018
Description:

Local Technology Coordinator - 1

Boston, MA 02116

As a Local Technology Coordinator in the Distributed Operation Department of Marsh & McLennan Companies Corporate, you will be responsible to provide support to end users across multiple operating companies by installing and assisting with the operation of their workstations, business applications, and related equipment. The successful candidate may manage staff performance and quality of service provided.

Responsibilities:

Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software

Assists in the setup and operation of audio visual hardware as required by end user

Determines appropriate hardware and software based on corporate policy and end user requirements

Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues

Escalates incidents and questions to appropriate support groups

Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves

May assist in administration and maintenance of technology infrastructure components

May assist in installation, maintenance, troubleshooting and repair of office telephony system

Uses corporate incident management system to record and track all support work

Maintains accurate hardware and software records for corporate assets

Performs time tracking tasks as required

May assist with the procurement of hardware and software

Supports team’s abilities and functions through positive customer relations

Contributes to the improvement and enhancement of processes and procedures

Bachelors degree in a technology related discipline;

OR a combination of work experience, education and training equivalent to a two-year college degree in a technology related discipline

Minimum of one year related work experience; two years preferred

Knowledge of company desktop operating systems and software

Knowledge of standard computer hardware

Superior customer service skills

Ability to work within a team environment

Ability to independently plan, organize and prioritize one’s own activities

Ability to express ideas clearly in both written and oral communication

A+ certification preferred

Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

Ability to work in a typical office environment

Ability to lift and move desktop and other related hardware

Frequent, local travel may be required depending on location

Occasional, distant travel may be required

Occasional evening and weekend work may be required.

Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team

Required Knowledge, Skills, and Abilities:

Bachelors degree in a technology related discipline;

OR a combination of work experience, education and training equivalent to a two-year college degree in a technology related discipline

Minimum of one year related work experience; two years preferred

Knowledge of company desktop operating systems and software

Knowledge of standard computer hardware

5. A+ certification preferred

6. Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

7. Does the candidate have experience with Active Directory?

8. Does the candidate have experience with MS Exchange, Office 365?

9. What is the candidate’s current base salary?

10. What is the candidate’s expected base salary?

11. What is the candidate’s current location?3. What is the candidate’s expected base salary?

12. Must be a US Citizen or Green Card holder?