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Voice Process in Chennai

Company:
Sunsea e Services Pvt Ltd
Location:
Chennai, Tamil Nadu, India
Salary:
Negotiable
Posted:
February 14, 2018
Description:

• Candidate needs to have excellent native English speaking skills and

sound knowledge of written English communication standards.

• Audit calls of the agents of the account aligned, using the

predefined grading sheet

• Share daily, weekly and monthly reports with the stakeholders

• Share regular feedback with the agents

• Identify areas of opportunity and develop action plans

• Excellent Verbal and non-verbal communication skills

• Ability to analyze data & perform a thorough root cause analysis

• Ability to collaborate across multiple teams for processeS.

improvements and standardization

Interested Candidates may please forward your profile