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Customer Servie Trainer

Collarfinder - Ortigas
Pasig, National Capital Region, Philippines
30k to 40k
April 09, 2017

Key Responsibilities

• Develop, prioritise and gain agreement to a rolling training plan that addresses CS organization training requirements.

• Design, development and delivery the customer service training identified within the training plan throughout the CS organisation – one to one, group and e-learning.

• Develop a methodology to measure and report upon the effectiveness of the training that is delivered.

• Collaborate with key stakeholders to establish a strategic vision and proactive approach to building high level training.

• Help reinforce a learning culture.

Skills and Experience Required

• Minimum 3 years customer service skills training experience with at least 7 years overall customer service industry experience

• Experience in the creation and implementation of customer service skills training programmes, preferably in a B2B service environment.

• Previous experience in the mobile telecom world will be of huge benefit (not essential), or the wider telecoms sector or in complex IT training.

• Self-starter, who acts independently in day to day management of the training portfolio and internal customers

• Outstanding communication and interpersonal skills.