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Technical Support Engg fresher,Pune

ideal services
Pune, Maharashtra, 411037, India
March 21, 2017

Title: Technical Support Engineer

Department: Support

Reports to: Support Manager

Requirement: male candidate

Overall Responsibility: Giving our customers, technical support by telephonic, internet or FTP solutions to resolve their problems regarding software usage through visiting.

Key Responsibility:

• To receive complaints of customer.

• To give customer technical solution.

• To give quick support to customer.

• To keep follow-ups of customers.

• To give newly added mobile no. to sales department.

• To sell value added services (SMS, up gradation of software, AMC renewal etc) to customer

• To upgrade customer software from lower version to higher version.

• To intimate the customer regarding pending AMC.

• To forward core problem of software to development team.

• To collect references from customer.

• To maintain daily work record in support register file

Salary - 10k-12k

Consults with: Support head

Qualification: MCA. MCM ( Freshers Strictly)(Computer background compulsory), BE(any stream with computer courses)

Skills Required:-

• Strong sense of customer service.

• Good communication skills