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Remote Email Support Specialist

Company:
cleveland-cliffs steel llc
Location:
Ashland, VA
Pay:
$55,000 - $90,000
Posted:
June 05, 2026
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Description:

Join our team as an Email Support Specialist to manage customer communications via email. You will ensure timely and professional responses while maintaining high-quality service.

Responsibilities:

Respond to customer emails promptly and professionally

Resolve inquiries and escalate issues as needed

Maintain email logs and documentation

Collaborate with team members to improve processes

Requirements:

Strong written communication skills

Attention to detail and ability to follow guidelines

Reliable internet and computer

Previous email support experience is a plus

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