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Japanese Support Specialist

Company:
J-K Network Services
Location:
Taguig, National Capital Region, Philippines
Posted:
November 30, 2016
Description:

Apply now for the leading technology support company. This company employs over 5500 technology professionals, across 15 locations globally

-They provide supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks.

Position: Japanese Support Specialist

Salary: P 70,000 - P 75,000 (negotiable)

Location: Taguig City

Work Schedule: dayshift

Responsibilities:

• Provide Customer service support through Voice and/or Email

• Research required information using available resources

• Manage and resolve customer issues.

• Provide customers with product and service information

• Route calls to appropriate resource

• Case/Ticket documentation

• Adhering to standard operating procedures required by the process and organization

• Awareness of relevant service levels.

Requirements:

• Male/ Female

• 50 years old and below

• Fluent in Japanese (speaking, reading and writing)

• Background in customer service is a plus.

• Willing to work in Bonifacio Global City, Taguig City

• Willing to work on shifting schedule