Provides support services, including:
Answers calls to the Helpdesk, reviews emails and online requests sent to Helpdesk and turns them into IT requests.
Use internal helpdesk system to enter and track: user problems, status and updates, resolutions, and generate reports as required
Perform system administration related to account creations, deletions, distribution lists, and access on Company's systems Monitoring
The Network for circuit or network device outages using network tools and procedures, and taking appropriate troubleshooting and escalation action as required.
Batch jobs or automated programs for errors or downtimes, and taking appropriate action or following escalation process
Investigate and troubleshoot user problems and source of error, participate in diagnostic procedures, and apply knowledge of company's systems applications, computer software, hardware, and procedures to resolve problems.
When resolution is outside of their area of expertise, transfers or escalates problem to second/third level support.
Participate in beta testing, recommendation and deployment of new tools, systems or software upgrades supported by IT.
Perform desktop support to troubleshoot & resolved workstation issues, set up, replace, upgrade HW and SW
Coordinate server related HW support, service, and repair with vendors
Generate reports or document procedures as required
Must be a graduate of any course preferably, IT course
With at least 1 year related experience
Should be good in Mandarin both in oral and written
Willing to be in shifting schedule
Must be willing to be assigned in Makati
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