Job Title: AFTERMARKET AND SERVICE REPRESENTATIVE
Job Purpose: TO ATTAIN SERVICE AND PARTS ORDERS
by Pursuing all MRO, Service, and Parts sales opportunities individually and by teaming with Account Managers and ISE’s.
1. PREPARE SERVICE AND PARTS ORDERS FOR O/E ACCEPTANCE
By following the company’s principal’s, policies and procedures.
2. MANAGE CUSTOMER SERVICE OUTAGE PLANNING
by identifying customer plans and needs, ensuring full product review and support, identification of customer parts needs, work with Principal to ensure on-time delivery of products and proper service support.
3. MAINTAIN AND DEVELOP PROFESSIONAL AND TECHNICAL COMPETENCE
By attending educational workshops and seminars, reviewing professional publications, participating in professional societies, appropriate web-based training classes/seminars, and attending periodic “hands-on” training, and departmental meetings.
4. UNDERSTAND AND ACTIVELY PARTICIPATE IN OUR QUALITY MANAGEMENT SYSTEM
By adopting our quality policy and all appropriate elements of our quality management system, dedicating your efforts to the reduction, elimination, and prevention of quality deficiencies, and initiating proper actions to prevent the occurrence of nonconformities related to our products, services, processes, and quality system. This also includes your timely participation as required in Corrective and Preventive Action Requests, Quality Circles/Teams, and collaboration with other Company Departments on continuous improvement initiatives.
5. PARTICIPATE IN THE COMPANY’S SAFETY AND HEALTH PROGRAM
By understanding and following the established policies and procedures of our Safety and Health Manual, notifying appropriate Supervisors/Managers of any observed workplace safety and health compliance issues, and implementing appropriate recommendations to help improve our Company’s overall Safety and Health Program.
6. INFORM SUPERVISOR/MANAGER AND APPROPRIATE NCI PERSONNEL OF MARKET CONDITIONS
by providing timely reporting of key customer and competitor activities within the territory.
7. CONTRIBUTE TO OVERALL TEAM EFFORT
by actively participating in the pursuit and accomplishment of Company and Departmental Goals as part of the Company’s Annual Strategic Business Plan, and accomplishing related results.