Pediatrics Service Line Director

Description

The Pediatrics Service Line Director works on site and reports to the Chief Operating Officer. In close collaboration with the Pediatrics Clinical Director and other leaders in the service line, the Pediatrics Service Line Director oversees the strategic planning, development, and implementation of Pediatric Services at Salud Para La Gente, including Lactation services and the Healthy Steps program. They provide strategic and operational leadership by ensuring high-quality patient care, access, service line growth, and efficient resource utilization. They are responsible for the overall management, growth, and development of the service line, ensuring high standards of patient care and satisfaction.

This position supports the organization’s mission, vision, and values through excellence and competence, collaboration, innovation, respect, commitment to our community, accountability, and ownership.

Salud Para La Gente (Salud) provides high quality, comprehensive and cost-effective medical, dental, behavioral health, optometry and other services to low-income communities in the Monterey Bay area, including Santa Cruz and Monterey Counties. Salud began in Watsonville in 1978 as a storefront free clinic, and became a FQHC (Federally Qualified Health Center) in1992. With 4 health center sites, satellite and school-based health centers and over 400 employees, we provide high quality services to patients of all ages. We offer a competitive salary and benefits package and a collaborative culture that values excellence, achievement, innovation and compassion.

Duties and Responsibilities:

Develops and implements the strategic plan for Pediatrics Services in collaboration with other department leaders

Oversees the daily operations of the Pediatrics Service line, including Lactation and the Healthy Steps program

Oversees support staff in the service line, as needed.

Ensures adequate clinic resources, staffing, flow, and support to provide excellent patient care and access.

Collaborates with providers and staff to ensure high-quality patient care; monitors the quality of care provided and implements improvement measures as necessary

Ensures program compliance with internal and external regulations; supports audits by external entities. Adheres to regulations and requirements, including, Medi-Cal, California Department of Public Health, Santa Cruz County Public Health Department, and Salud Para La Gente’s Policies and Procedures, etc.

Oversees and monitors the financial management of resources, including budgeting and staffing, for the Pediatrics department

Within the Pediatrics service line, effectively collaborates with physician leaders, physicians, Advanced Practice Clinicians, IBCLCs, CLCs and other staff to ensure effective and efficient patient care

Analyzes performance data and makes informed decisions to enhance service delivery

Develops and maintains professional relationships with key stakeholders, including Pediatrics providers, staff, and administrators

Participates in hiring, training, and performance evaluations and improvement plans of Pediatrics staff

Understands union processes and works collaboratively and effectively with union staff

Stays abreast of the latest advancements in health care and integrates them into service line planning

Responds to patient complaints and incident reports. Documents, researches, and resolves incidents. Addresses patient complaints and issues professionally and compassionately

Coordinates with Communications and Funding teams to promote Pediatric Services

Consistently adheres to and/or exceeds SPLG’s communication guidelines and expectations with patients, peers, and supervisors.

Other duties, as assigned.

PHYSICAL DEMANDS:

Standing, walking, sitting, typing, reaching, bending, moving and/or lifting up to 50 pounds.

Requirements

Bachelor’s and Master’s degree strongly preferred or a minimum of 5 years equivalent work experience

Proven experience and track record in a leadership role in a healthcare setting; strong leadership and team management skills; strong understanding of medium to large-scale health care operations

Previous experience directly managing and being an accountable leader for a large number of staff in a healthcare department

Knowledge of healthcare regulations and medical terminologies

Excellent communication and interpersonal skills

Excellent skills in employee conflict management and resolution

Experience working in a union environment

Experience successfully working in partnership with a physician leader

Proficient in healthcare management systems and Microsoft Office Suite

Ability to multitask and make decisions in a fast-paced environment

Bilingual Spanish/English preferred.

Possession of a valid CA Driver’s license and insurance.

SALARY & BENEFITS

Salary – N22: $132,067- $160,529

Benefits include Medical, Dental, Vision and Life Insurances, Voluntary Long Term Disability, 401(k) with employer contribution, PTO and Holiday pay.

**Salud is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Salud

Salary Description

$132,067- $160,529