Remote Inbound Customer Support Bilingual Spanish (1099 Contract)

We are seeking English/Spanish bilingual customer service professionals to provide inbound support for WEC Energy Group, a large U.S. utility provider. This is a remote, independent contractor (1099) opportunity through the Arise® Platform.

This role is ideal for individuals with customer service experience who value flexible scheduling and professional remote work.

What You’ll Do:

Answer inbound customer calls (no outbound sales)

Assist customers with billing questions, payments, and service options

Set up payment arrangements and installment plans when needed

Resolve customer concerns accurately and efficiently

Follow established call flows, policies, and compliance guidelines

Communicate clearly, professionally, and empathetically in English and Spanish

Pay Information:

Certification rate: $7.64 per hour (during training only)

Production rate: Up to $17.00 per hour after certification

Paid based on time serviced (30-minute intervals)

Incentives may be available

Rates listed are before Arise platform usage fees

Schedule & Availability:

Flexible scheduling — choose available service intervals

Most demand is Monday–Friday, daytime and early evening (ET)

24/7 servicing available (overnight limited)

Hours vary based on client demand and availability

Certification & Onboarding:

Paid certification required prior to servicing

Instructor-led and self-study training

Attendance and participation are required

Final exam and quality benchmarks must be met

Background check and photo ID verification required

Requirements:

Fluent in English and Spanish

Previous customer service experience preferred

Quiet, professional home workspace

Windows 11 computer with at least 8GB RAM

Dual monitors required

USB headset (VoIP)

Comfortable working as an independent contractor

Who This Role Is Best For:

Bilingual customer service professionals

Remote workers familiar with call center environments

Individuals comfortable with structured guidelines and performance metrics

Those seeking flexible, remote contractor work