Team Leader (German Speaker/Deutschsprachig)

Job Description

Team Leader – German Speaker/Deutschsprachig

Office Based – Katowice, Poland

This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client: BPO Company.

Office Based – Katowice, Poland

Job Description

As a Team Leader, you will ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.

Detailed Duties and Responsibilities

Provide subject matter expertise in handling escalated customer calls as needed.

Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.

Stay current on internal work processes, policies and procedures. Attend required manager development training.

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.

Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.

Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.

Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.

Communicate expectations to employees and provide timely updates.

Targeted Qualifications

Fluency in German Language, C1 level or Higher.

Fluency in English Language, B2 level or Higher.

Highly motivated individual with skills to develop and coach team members to achieve performance expectations.

Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.

Min 6 months of experience in a similar position " Acting as a team leader, Quality Coach leading a team or Junior Team Leader".

Ability to mentor, coach and provide direction to a team of employees.

Work well under pressure and follow through on items to completion.

Willingness to work from our office in Katowice according to the German calendar.

Strong communication skills, both written and verbal.

Technical knowledge will be an advantage.

Interpersonal Skills

Communicative, Speak and/or write well and get your ideas across to others easily.

Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.

Confident, Pleasant, Energetic, Helpful, Trustworthy

Efficient, Perform tasks in the fastest and simplest ways that they can be done.

Organized and punctual, put things in order so that they run smoothly and are always on time.

Flexible, Can carry different responsibilities, sometimes with very little advanced notice.

Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.

Precise, Make sure that things are done accurately, correctly, and exactly.

Willingness to acquire new knowledge.

Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

Office Based – Katowice,PL

Full eligibility to live & work is a must.

Monday to Friday, 8:00 – 18:30 “German Calendar”

Sports Card.

Medical care.

A global team committed to the company values.

A dynamic work environment in a dynamically international company.