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Customer Service Mgr. - Trucking - Harrisburg, PA #14715

MCR Agency, LLC
Harrisburg, Pennsylvania, United States
To $100K+
December 01, 2016

Posted By Premium Recruiter


Customer Service Mgr. - Trucking - Harrisburg, PA #14715

Trucking Company needs a Customer Service Manager with For-Hire Trucking Experienece - Truckload or LTL - to supervise a 10+ Person Customer Service Department. Should have knowledge of Sales and help manage 100+ Customer Accounts; Coach and counsel employees on customer relations and problem resolution; Implemented cross training to assist with work load and overflow; on board new customer accounts. Participate in the Traffic and Rate process by assessing available capacity and selecting lanes and volumes based on the companies needs to maximize utilization and profitability. Communicate with customer service reps all changes in market trends to balance the network. Interview. Select and hire candidates for open customer service positions. Analyze service failures and create corrective actions. Good Benefits. Moderate Relocation Assistance for Qualified Candidate. Salary to $100K+

MCR Agency, LLC


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