Parts Advisor

Job Description

Sheppard Auto Group is a family-owned business, established in 1950. Sheppard Auto Group has been part of the Eugene community for over 75 years. Now located on a stunning 20-acre campus off North Game Farm Road near I-5, Sheppard offers new vehicles from Audi, Volkswagen, Volvo, and Hyundai, along with a wide selection of quality used cars.

We are seeking a Parts Advisor to join our team. The Parts Advisor is responsible for ordering, distributing, and the billing of parts to customers (internal and external), while delivering the highest level of customer service. This Advisor may be selected to work in Audi, Volkswagen, Volvo, or Hyundai.

Parts Advisor responsibility is achieved, in part, by understanding and living the Sheppard Motors core values and by implementing the expectations of a Parts Advisor.

These responsibilities typically include:

Customer Service & Sales

Greet customers (walk-in, phone, and online) and identify their parts needs.

Recommend correct parts, accessories, and related products.

Provide price quotes, availability, and additional product information.

Upsell accessories or higher-quality parts when appropriate.

Technician & Service Department Support

Work closely with service advisors and technicians to supply parts needed for repairs.

Interpret repair orders and identify parts required for each job.

Ensure accurate and timely delivery of parts to service bays.

Inventory Management

Assist with ordering, receiving, and stocking parts.

Maintain accurate inventory levels and help manage returns or core charges.

Track special orders and notify customers or technicians when parts arrive.

Administrative & System Tasks

Use dealership management systems or parts catalog software to look up parts.

Generate invoices, process payments, and manage warranty claims related to parts.

Maintain organized records, including parts orders, returns, and inventory adjustments.

Communication & Coordination

Liaise with vendors and manufacturers to source parts.

Communicate delays or issues to customers and service staff.

Coordinate with the parts manager on inventory needs and department goals.

General Duties

Keep the parts counter and displays clean and professional.

Stay updated on product knowledge and new vehicle models.

Follow safety procedures when handling parts, chemicals, or equipment.

Sheppard Auto Group is proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity and inclusion in the workplace. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Full-time