Digital IT Internships

The IT Onsite Support Internship is responsible for supporting the IT team in day-to-day technical assistance to users, ensuring that computers, networks, and IT equipment operate smoothly. This role involves troubleshooting hardware and software issues, installing and maintaining devices, and coordinating with central IT teams for system updates or escalated support. The position requires hands-on work at the site, strong problem-solving skills, and good communication to support employees effectively.

**Roles and Responsibilities:**

+ Provide onsite support for computer, printer, and network issues.

+ Install, set up, and maintain hardware and software.

+ Troubleshoot technical problems and help users solve IT issues quickly.

+ Work with central IT teams when issues need escalation.

+ Keep records of support activities and equipment.

+ Support meeting room equipment and video conferencing tools.

+ Ensure IT equipment and systems run smoothly and securely.

+ Give basic IT guidance or training to users when needed.

**Qualifications and Experience:**

+ Bachelor’s or Diploma degree (or currently studying) in IT, or related field.

+ No more than 1 year since graduation.

+ Good understanding of computers, operating systems, and basic networking.

+ Familiar with Microsoft 365, Active Directory, and remote support tools.

+ Able to diagnose and fix hardware or software issues.

+ Good communication and teamwork skills.

+ Organized, responsible, and service oriented.

+ Basic IT certifications (like CompTIA A+ or Microsoft) are a plus.

+ Local candidates from Duri or Riau area will be prioritized.

Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an “Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.